Context: Migrant Crisis
Start date: 01/11/2018
End date: ongoing
Areas of intervention: Bihać, Velika Kladusa

  • Connectivity for population
  • Support to humanitarian coordination

15 445+ devices connected since November 2018
~19.67 TB of data exchanged / month
15+ organisations supported
50+ humanitarian actors working at the shelter
22 access points to cover 22,000 m²

Balkan Migration Crisis

Publication date: Nov 13, 2018 04:40 PM
Last modication date: Dec 19, 2019 04:01 PM
2018 - Ongoing
The migration crisis at the European Union border between Croatia and Bosnia is worsening. TSF has started its operations in collaboration with the International Organisation for Migration (IOM) to provide internet connectivity in the Bira shelter opened by IOM in October 2018.


Over 21,000 people from the Greater Middle East and North Africa have registered their arrival in Bosnia so far this year. That compares to just 464 arrivals for all of 2017. While migrants and refugees tried to reach their destination by crossing the Bosnia's north-western border to enter Croatia, the Croatian police increased its controls and expulsions towards Bosnia. Since September, thousands of migrants and refugees are stuck in the city of Bihać. In October 2018, IOM opened a centre in the Bira factory in Bihać, to offer them better conditions for their stay in the city, especially considering the coming winter.  


After an assessment conducted by our ICT experts in September 2018, TSF started its collaboration with IOM for a one-year project to provide humanitarian communication means to the migrants and refugees hosted at the Bira premises and to the humanitarian community working in the shelter to offer them assistance.

This project consists of improving the co-existence of migrants, refugees and local communities, by offering free Internet connectivity with Wi-Fi access to allow migrants and refugees hosted in a 20,000m² factory to maintain frequent contacts with their relatives. This set up will also benefit the international and local humanitarian actors from different organisations including IOM, the UN agency for refugees (UNHCR), Médecins Sans Frontières (MSF), Jesuit Refugee Service (JRS) and the Red Cross.

Map of Europe showing the two locations where TSF is active